Terms & Conditions

By using this website, you agree to the following terms and conditions in full.  If you disagree with the terms and conditions, or any part thereof, please refrain from using this website.

You must be at least 18 years of age to purchase services or products from this website or have parent/guardian permission if under 18 years.  By using this website, and by agreeing to the terms and conditions and privacy policy, you acknowledge that you are at least 18 years of age or have parent/guardian permission prior to use.

No liability will be accepted by CrewCare Limited or any subsidiary affiliation in relation to outcomes of use, if purchases are made without parental consent or if you ‘change your mind’ about a purchase once payment has been received.  All monies received are non-refundable and issues related to downloaded content and delivery dates may be subject to problems or alteration without notice.

CrewCare Limited will not intentionally or knowingly sell or give any personal information provided on the website to any other organisation, without your permission.

By providing your information on the website, you give permission however for CrewCare Inc.to include your name and email address on an internal mailing list to notify you of promotional material distributed by CrewCare Inc.

CrewCare Limited (ABN 60 636 534 944) collects and uses personal information about you to;

  • process and/or renew your CrewCare membership
  • keep you informed about events and activities of CrewCare
  • assist in responding to any requests you make to CrewCare about its operation and events
  • establish and operate a CrewCare membership services directory
  • assist with the internal administration and development of CrewCare


  • for any other purpose communicated to you at the time of the collection of your personal information

Your personal information may be provided by CrewCare to Support Act Ltd (ABN: 43 079 588 604 / DGR: 900449383), its officers, employees and/or representatives for marketing purposes and other organisations that it uses in the ordinary administration of tCrewCare including a printing or mailing supplier.

If at any time you provide the personal information of another person to CrewCare, then you must first ensure that person has read and understood this privacy statement and separately consented to that personal information being collected, used and disclosed by CrewCare for the above purposes.

If you have any questions about your personal information held by CrewCare please contact our Privacy Officer at admin@crewcare.org.au

Depending on the weight and value of your order, CrewCare Limited will select Postal or Carrier Delivery for the most suitable delivery method. You can find the delivery method for your order within your order acknowledgement email.

  • For carrier deliveries a signature may be required and you can track the status of your order via online Order Status.
  • For postal deliveries no signature is required and order status tracking is not available.

Please note that we do not ship to P.O. Boxes or Mail Bag addresses. Scheduled delivery services.

You can also find delivery costs at checkout, on the order acknowledgement email and online when you view your order on the Order Status website. You can choose a different Delivery Method for each item on your order:

  • Express Delivery Service by Australia Post: 1 - 3 working days after dispatch
  • Standard Delivery Service by Australia Post: 2 - 7 working days after dispatch

Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.

You can also find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status when you login to our website.

We keep you informed

Shortly after you place your order by Credit or Debit card, you will receive an order confirmation email to confirm your order details, including estimated dispatch and delivery times for each item.

Once your order has been dispatched for delivery you will receive a dispatch notification email containing your carrier details, tracking information (if applicable) and your scheduled delivery time. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

You can track your order via the Order Status when logged in to our website, 24 hours a day, 7 days a week.


Once you purchase a membership sunscription, you will automatically receive an email notification asking to confirm your email address. An administrator will be advised once your email has been confirmed and approve your application soon after. Should your application be rejected for any reason, you will be notified and a full refund will be given within 7 days.

CrewCare Limited ensures it complies with Australian Consumer Law. If you are not entirely satisfied with your purchase, we're here to help. Our store products can be refunded within 30 days of the original purchase.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Sale items & Memorabillia
Sale items and memorabillia can be refunded within 7 days of the original purchase date.

Shipping charges
Shipping charges incurred in connection with the return of a product are not refundable.

Send the product with its original packing to:

CrewCare Limited
C/ - Tony Moran
30 Coppabella Crescent, Mooloolaba, QLD 4557

Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Event Ticket Sales
If for any reason to wish to cancell your ticket purchase to a CrewCare Event, you can do so by contacting us within 7 days of the original purchase date via the Contact us options outlined below;

Should your application be rejected for any reason, you will be notified and a full refund will be given within 7 days.

Membership Cancellation
If you wish to cancell your membership, it must be done so in writing. Membership subsciptions are non-refundable.

All donations made directly to CrewCare are accepted in good faith. Should an incorrect amount have been paid in error, please contact CrewCare within 30 days of payment and we will refund or adjust the amount.

Contact us
If you wish to claim a refund, or have any questions about our Returns and Refunds Policy, please contact us:

CrewCare Limited is an online merchant located in Australia:

CrewCare Limited
C/ - Tony Moran
30 Coppabella Crescent, Mooloolaba, QLD 4557
ACN: 636 534 944
ABN: 60 636 534 944

The provided agreements on www.crewcare.org.au are for informational purposes only and do not constitute legal advice.

All information (including agreements, forms and documents) available on this website are provided without any warranty, express or implied, including as to their legal effect and completeness. The information should be used as a guide and modified to meet your own individual needs and the laws of your state. Your use of any information or forms is at your own risk. CrewCare Limited and any of its employees, contractors, or attorneys who participated in providing the information expressly disclaim any warranty: they are not creating or entering into any Attorney-Client relationship by providing information to you.

Communications between you and CrewCare Limited is only protected by our Privacy Policy, but NOT protected by the attorney-client privilege. No employee of CrewCare Limited, contractor, or attorney is authorized to provide you with any advice about what information (including agreements, forms and documents) to use or how to use or how to complete them.

Intellectual Property Rights

Unless otherwise stated, CrewCare Limited owns the intellectual property rights of the material contained on the website, or associated material on other websites affiliated with this website.  Subject to the license below, all intellectual property rights are reserved.

Without written prior permission of the website’s owner/author, you may not:

  • republish material from this website (including republication on another website)
  • sell, rent or sub-license material from the website
  • show any material from the website in public
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • edit or otherwise modify any material on the website or
  • redistribute material from this website, except for content specifically and expressly made available for redistribution

Acceptable use

This website must not be used in any way that causes, or may cause, damage to the website, impair the availability or accessibility of the website; or in any other activity which is unlawful, illegal, fraudulent or harmful.  The use of offensive language and/or content will not be tolerated and will be removed from the website immediately.  The website owner/director reserves the right to permanently ‘block’ individuals’ whose information may be considered harmful or offensive.

This website is not to be used to copy, store, host, transmit, send, use, publish or distribute any material which consists of, or is linked to, any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or any other malicious computer software.

Any systematic or automated data collection activities (e.g., scraping, data mining, data extraction and data harvesting) must not be conducted without CrewCare Limited express written consent.

This website is not be used to transmit or send unsolicited commercial communications or any purposes related to marketing without CrewCare Inc. express written consent.  

User content

Your user content must not be illegal or unlawful, infringe any third party's legal rights, and not be capable of giving rise to legal action, whether against CrewCare Limited or a third party under any applicable law.

CrewCare Limited reserves the right to edit or remove any material submitted to this website, or stored on CrewCare Limited servers, or hosted or published upon this website that may be offensive.


This website and its related content (including goods and services) is provided “as is” without any representations or warranties, express or implied. CrewCare Limited makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice, CrewCare Limited does not warrant that this website will be constantly available or the information contained on this website is complete, true, accurate or non-misleading.  To the best of the author’s knowledge at the time, the material delivered by CrewCare Limited is provided in ‘good faith’.  Delays to delivery may be unavoidable at times.

Nothing on this website constitutes, or is meant to constitute, legal or professional advice of any kind. If you require advice in relation to any legal, financial or medical issue, you should consult an appropriate professional.  This website also does not advocate individuals operating, working, assisting others, outside their area of expertise or educational level.

Limitations of liability

CrewCare Limited will not be held liable for matters in relation to the contents of, application or use of, or otherwise in connection with, this website for any relationship or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply, even if CrewCare Limited has been expressly advised of a potential loss.


Nothing in this website terms and conditions disclaimer will exclude, or limit any warranty, implied by law and nothing in this website disclaimer will exclude or limit liability in respect of any:

  • death or personal injury caused by CrewCare Limited negligence;
  • fraud or fraudulent misrepresentation on the part of CrewCare Limited or
  • matter which it would be illegal or unlawful for CrewCare Limited to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.  

If you do not think they are reasonable, please do not use this website.

Other parties

In using this website you accept that CrewCare Limited has an interest in limiting the personal liability of its officers, associates or potential employees.  You agree that you will not bring any claim personally against CrewCare Limited officers or employees in respect of any losses you suffer in connection with the website.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify and undertake to keep CrewCare Limited indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by CrewCare Limited to a third party in settlement of a claim or dispute on the advice of CrewCare Limited legal advisers) incurred or suffered arising out of any breach by you of any provision of these terms and conditions or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to CrewCare Limited other rights under these terms and conditions, if you breach these terms and conditions in any way, CrewCare Limited may take such action as CrewCare Limited deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


CrewCare Limited may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.


CrewCare Limited may transfer, sub-contract or otherwise deal with CrewCare Limited rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.  


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and CrewCare Limited in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Registrations and authorisations

CrewCare Limited is registered with Australian Business/Company Register. CrewCare Limited Australian business registration number is ABN 60 636 534 944.

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CrewCare wish to acknowledge and thank our major supporters.

 CrewCare acknowledges the Traditional Custodians of land throughout Australia and we pay our respect to their Elders past, present and emerging.